Free delivery in Metro Manila & GMA · ₱50 flat rate nationwide
Same Day Delivery Available

Shipping policy

Destination  Rate Delivery Time(after dispatch) Tracking Number
Metro Manila & GMA(Cavite, Laguna, Rizal) Free - no minimum 2-3 business days Yes
Rest of Luzon ₱50 flat 3–5 business days Yes
Visayas ₱50 flat 3–5 business days Yes
Mindanao ₱50 flat 5–7 business days Yes
Same-day — Metro Manila & GMA Lalamove rate at checkout · free ₱5,000+ Processed within 2 hours Yes
Store pick-up Free Century City Mall Yes


Order Processing – Standard Delivery
Orders are prepared and shipped from Monday to Saturday (excluding holidays).
Orders placed after 4:00 PM or during weekends and holidays will be processed on the next business day.
Processing time: 1–2 business days.

Order Processing – Same-Day Delivery
For same-day delivery within Metro Manila, Rizal, Cavite, and Laguna, orders must be placed before the daily cut-off time:

  • 4:00pm cut-off time
  • Orders placed after the cut-off or on Sundays will be processed on the next business day.

Delivery Attempts
Couriers will make two (2) delivery attempts.
Please ensure your shipping details are accurate and complete to avoid failed deliveries. If an order cannot be delivered after the maximum attempts or due to incorrect details, it will be returned to us. Reshipping fees will be charged to the customer.

Shipping Options

  • J&T – Standard nationwide delivery
  • Lalamove – Same-day delivery within Metro Manila, Rizal, Cavite, and Laguna

For customers in the Greater Manila Area (GMA), select Lalamove at checkout. Delivery fees are automatically calculated at checkout. Free same day delivery for orders above ₱5,000. 

Tracking Your Order
Once your order has been shipped, you’ll receive a confirmation email with your tracking number so you can monitor your delivery status.

Delays and External Factors
While we do our best to ship promptly, delivery delays may occur due to:

  • Courier or logistics issues
  • Weather conditions
  • High-demand or holiday seasons

Although these are beyond our control, our team will gladly assist in tracking and resolving any issues whenever possible.

Lost Packages
If your order appears lost, please email cs@symmetrylabparfums.com with your name, order number, and contact details. We’ll coordinate with our courier partners and investigate within 3–5 business days. If the package cannot be located, you may choose between a refund or reshipment.

Damaged Items
If your order arrives damaged, please refer to our Return and Exchange Policy for full instructions on how to file a replacement or return request.